| 浅析企业物流客户服务管理的作用 |
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| 引用本文： | 胡成.浅析企业物流客户服务管理的作用[J].商品储运与养护,2007,29(4):68-69. |
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| 作者姓名： | 胡成 |
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| 作者单位： | 广州大学市政技术学院,广州,510500 |
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| 摘 要： | 物流服务是增强商品的差异性、提高商品竞争优势的重要因素,它直接影响到企业整体运作水平,已经成为企业提高市场竞争力的重要手段。文中就物流服务概念和客户关系管理进行探讨,从而促进物流客户服务的更进一步的发展。
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| 关 键 词： | 企业物流 物流管理 客户服务 |
| 文章编号： | 1007-4538（2007）04-0068-02 |
| 修稿时间： | 2007-06-03 |
Brief analysis enterprise physical distribution customer service management function |
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| Hu Cheng.Brief analysis enterprise physical distribution customer service management function[J].Storage Transportation & Preservation of Commodities,2007,29(4):68-69. |
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| Authors: | Hu Cheng |
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| Institution: | Guangzhou University Municipal administration Technology Institute Guangzhou 510500 |
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| Abstract: | Logistics serve is the key factor being of strengthening the commodity difference, and improving the commodity competitive; it is affected directly to enterprise operation, and has already become enterprise's important marketplace of improving competition. The logistics service concept and customer relation manage is the main point of carrying out the development and make progress the logistics customer serves. |
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| Keywords: | enterprise logistics logistics management customer serves |
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