A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage |
| |
Authors: | Lee Sang-Gun Yang Chang-Gyu Lee Sin-Bok Lee Jae-Beom |
| |
Affiliation: | 1.Division of Management Information Systems, Sogang Business School, Sogang University, Seoul, 121-742, Republic of Korea ;2.Administration Part, Gyeonggi Tourism Organization, Suwon, Republic of Korea ; |
| |
Abstract: | Service Business - Unlike previous studies on web portal preference that focused mostly on satisfaction, this study considered both satisfaction and dissatisfaction. This study established that (1)... |
| |
Keywords: | |
本文献已被 SpringerLink 等数据库收录! |
|