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A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage |
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| Authors: | Lee Sang-Gun Yang Chang-Gyu Lee Sin-Bok Lee Jae-Beom |
| Affiliation: | 1.Division of Management Information Systems, Sogang Business School, Sogang University, Seoul, 121-742, Republic of Korea ;2.Administration Part, Gyeonggi Tourism Organization, Suwon, Republic of Korea ; |
| Abstract: | Service Business - Unlike previous studies on web portal preference that focused mostly on satisfaction, this study considered both satisfaction and dissatisfaction. This study established that (1)... |
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