| 我国物流企业顾客服务绩效评价研究 |
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| 引用本文： | 蒋俊锋. 我国物流企业顾客服务绩效评价研究[J]. 商业研究, 2005, 0(6): 174-176 |
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| 作者姓名： | 蒋俊锋 |
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| 作者单位： | 中国人民大学,商学院,北京,100872 |
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| 摘 要： | 随着物流管理理论的不断发展和物流实践的不断深入 ,在物流企业管理中 ,为了科学地反映物流企业服务的状况 ,使物流服务管理健康地发展 ,必须构建物流企业顾客服务的绩效评价指标体系和评价模型 ,并应用于实证研究
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| 关 键 词： | 物流 顾客服务 绩效评价 |
| 文章编号： | 1001-148X(2005)06-0174-03 |
| 修稿时间： | 2004-04-21 |
Of Performance Evaluation on Customer Service of Chinese Logistics Enterprises |
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| JIANG Jun-feng. Of Performance Evaluation on Customer Service of Chinese Logistics Enterprises[J]. Commercial Research, 2005, 0(6): 174-176 |
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| Authors: | JIANG Jun-feng |
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| Abstract: | Along with the continuous development of logistics theories and practice .Logistics enterprises need build a scientific evaluation system precisely reflecting customer service in management,which involves the establishment of performance evaluation system and model applied to the empirical research. |
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| Keywords: | logistics customer service performance evaluation |
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