An experimental study to investigate the impact of image interactivity on the perception of luxury in an online shopping context |
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| Institution: | 1. Swinburne University of Technology, Melbourne, Australia;2. Griffith University, Gold Coast, Australia;1. Yonsei University, Department of Clothing and Textiles, College of Human Ecology, 262 Seongsanno, Seodaemun-gu, Samsung Hall 318, Seoul 120-749, Republic of Korea;2. Curtin University, School of Marketing, Kent St, Bentley, WA 6102, Australia;3. University of Florence, Department of Sciences for Economics and Business, Via the Pandects, 32 50127 Florence, Italy |
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| Abstract: | The current study investigates whether image interactivity can positively influence luxury perceptions in a virtual shopping environment, by offering shoppers a feeling of telepresence. 185 respondents were referred to either an image interactive or non-interactive virtual luxury store and completed an online questionnaire afterwards to measure their luxury perception. The results of this study show that image interactivity leads to higher perceptions of exclusivity, quality, hedonism and extended self due to a higher perceived telepresence. This study offers some guidelines for luxury brands to retain their luxury perception high in a virtual shopping environment. |
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| Keywords: | Virtual shopping experience Image interactivity Telepresence Luxury perception Luxury brands |
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