Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration |
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| Affiliation: | 1. Universidade Federal Fluminense – UFF, Rua Passos da Pátria, 156, Bloco D, sala 309, São Domingos, Niterói, RJ, Brazil;2. Centro de Análise de Sistemas Navais – CASNAV, Praça Barão de Ladário, s/n, Ilha das Cobras, Rio de Janeiro, RJ, Brazil;1. Department of Industrial Management, Faculty of Management and Accounting, Allameh Tabataba''i University, Tehran, Iran;2. Department of Construction Technology and Management, Vilnius Gediminas Technical University, Sauletekio al. 11, LT–10223 Vilnius, Lithuania;1. Stanford University, Civil and Environmental Engineering, Jerry Yang & Akiko Yamazaki Environment & Energy Building, 473 Via Ortega, Stanford, CA 94305, United States;2. Stanford University, Freeman Spogli Institute for International Studies, Encina Hall West, 417 Galvez Mall, Stanford, CA 94305, United States;3. Stanford University, Global Projects Center, Jerry Yang & Akiko Yamazaki Environment & Energy Building, 473 Via Ortega, Stanford, CA 94305, United States;1. Informetrics Research Group, Ton Duc Thang University, Ho Chi Minh City, Vietnam;2. Faculty of Civil Engineering, Ton Duc Thang University, Ho Chi Minh City, Vietnam;3. ESIC Business & Marketing School, Av. de Valdenigrales, Pozuelo de Alarcón, 28223 Madrid, Spain;4. Universidad Loyola Andalucía, Department of Management, campus Cordoba, Spain;5. Faculty of Transport & Logistics, Muscat University, Building 142, Al Ghubra North, Muscat, Oman |
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| Abstract: | ObjectiveThis study proposes a multicriteria approach for the comparative analysis of the operational performance of Brazilian airport terminals.MethodologyTwo multicriteria decision aid (MCDA) methods – De Borda and Analytic Hierarchy Process (AHP) - were applied in an integrated manner to the database of the performance report from the Brazilian Department of Civil Aviation (Secretaria de Aviação Civil – SAC/PR), composed of evaluations issued by 18,062 respondents regarding 15 airport terminals, 12 of which are analyzed in this study considering 8 evaluation criteria. On the first level, the AHP method was used to assign weights to the criteria. On the second level, the De Borda method was applied to rank the alternatives.ResultsThe proposed method resulted in a final ranking of alternatives that was significantly different from the one presented in the SAC/PR report.Contribution to knowledgeThe employment of the integrated De Borda-AHP method is not common and ensured a greater approximation with the overall user satisfaction indicator, showing that it is the more appropriate methodological option when compared with the arithmetic mean commonly used in public reports.Contribution to societyBased on the obtained ranking, air transport users will be able to have a more realistic comparative picture of the main airport terminals analyzed.Contribution to the management of the airport systemThis work contributes to the strategic planning and allocation of investments seeking to adapt and expand the sector, and also to the continuous improvement of the service levels provided at airports. |
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| Keywords: | Operational performance Airport terminal Multicriteria decision aid (MCDA) De Borda Analytic hierarchy process (AHP) |
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