The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels |
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| Authors: | Mohamed A Abou-Shouk Gamal S Khalifa |
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| Institution: | 1. Tourism Studies Department, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt;2. Hotel Studies Department, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt |
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| Abstract: | Websites have become a channel for tourism enterprises to market and sell their services online. These enterprises are committed to improving their online services to retain customers and improving their competitiveness. This study aims to measure the effect of website quality dimensions on customer purchasing behaviour, and how this behaviour affects customer electronic (e)-loyalty. It compares the perceptions of 275 customers of travel agencies and 355 hotels using structural equation modelling. Findings revealed that website quality dimensions significantly affect the customer purchasing behaviour. The study highlighted the dimensions with a negative effect to help managers improve their website quality. |
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| Keywords: | Website quality purchasing loyalty travel agents hotels Egypt |
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