Influences of destination social responsibility on the relationship quality with residents and destination economic performance |
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| Authors: | Lujun Su Rob Law Xiaohong Chen Davis Fong |
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| Institution: | 1. School of Business, Central South University, Changsha Hunan, China;2. School of Hotel and Tourism Management, Hong Kong Polytechnic University, Kowloon, Hong Kong;3. Hunan University of Commerce, Changsha Hunan, China;4. Institute for the Study of Commercial Gaming, University of Macau, Macau SAR, China;5. Faculty of Business Administration, University of Macau, Macau SAR, China |
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| Abstract: | Based on extant research, this study proposes a model that integrates destination social responsibility (DSR), relationship quality with local residents (i.e. overall community satisfaction, resident trust, and resident identification), and destination economic performance. With survey data collected from a well-known ancient town in South China, this study determined that DSR could enhance the relationship quality between the destination and its residents, which could then improve economic performance in a general manner. Implications for tourism planners and destination management organizations as well as for interested researchers are presented at the end of this study. |
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| Keywords: | Destination social responsibility overall community satisfaction resident trust resident identification economic performance |
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