Value Co-Creation in ICT Services Company: A Case Study of a Cross-Border Acquisition |
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| Authors: | Irina Heim Tian Han Abby Ghobadian |
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| Institution: | 1. Department of Leadership, Organisations and Behaviour, University of Reading, Henley Business School, Reading, United Kingdom of Great Britain and Northern Ireland i.heim@pgr.reading.ac.uk;3. Department of Leadership, Organisations and Behaviour, University of Reading, Henley Business School, Reading, United Kingdom of Great Britain and Northern Ireland |
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| Abstract: | AbstractPost-merger and acquisition (M&A) integration is especially important for the services industry, where value co-creation between actors plays a crucial role. This paper is a qualitative single case study of a multinational company (MNE) in information technology (ICT) industry, and the post-acquisition processes of its subsidiary in Russia. The main contribution of this article is the application of a value co-creation view, to the settings of the international business. We also identify the actors and their roles and activities in the value co-creation in the Russian context. |
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| Keywords: | Knowledge-intensive business services post-acquisition integration Russia value co-creation |
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