| Abstract: | This paper is based on a research project carried out for the National Gas Consumer Council, and is an independent assessment of the standard terms contained in the British Gas Servicing Contract — in particular the comprehensive parts and labour contract offered for a complete central heating system. The paper analyses certain clauses that have given rise to particular comment, for example, Clause 1 Period of Agreement, Clause 3 Annual Service, Clause 4 Breakdown in Service (spare parts). The conclusion drawn is that these clauses are notable for their one-sidedness, and that legislation giving rights to the consumer to challenge ‘unfair terms’ is insufficient to protect the consumer against large corporations. Additional safeguards suggested include a set of guidelines, an arbitration provision and better publicity. |
