| 服务行业实施ISO9000的调查问卷 |
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| 引用本文： | 杜玲艺,张琳.服务行业实施ISO9000的调查问卷[J].标准化报道,2001,22(5):32-34. |
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| 作者姓名： | 杜玲艺 张琳 |
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| 作者单位： | 天津出入境检验检疫局!天津300042 |
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| 摘 要： | 根据服务行业在实施ISO9000过程对顾客满意程度的测量重点，详细地介绍了调查问卷的设计方法。
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| 关 键 词： | 服务行业 质量管理 顾客满意程度 ISO9000 调查研究 服务质量 |
How to Design Inquiry Sheet to Test the Degree of Customer's Satisfaction in Implementing ISO 9000 for Service Trade |
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| DU Lin yi,ZHANG Lin.How to Design Inquiry Sheet to Test the Degree of Customer's Satisfaction in Implementing ISO 9000 for Service Trade[J].Reporting of Standardization,2001,22(5):32-34. |
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| Authors: | DU Lin yi ZHANG Lin |
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| Abstract: | The thesis expounds how to design inquiry sheet by test emphasis on the degree of customer's satisfaction in implementing ISO 9000 standard for service trade. |
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| Keywords: | service trade ISO 9000 standard degree of customer's satisfaction inquiry sheet |
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