| QC小组活动如何与追求顾客满意的企业文化相结合 |
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| 引用本文： | 肖都琴,杨晓凤,李玉坤,张同钟.QC小组活动如何与追求顾客满意的企业文化相结合[J].石油工业技术监督,2011,27(12):28-29. |
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| 作者姓名： | 肖都琴 杨晓凤 李玉坤 张同钟 |
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| 作者单位： | 中国石油集团渤海石油装备制造有限公司,天津,300457 |
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| 摘 要： | 通过阐述如何将QC小组活动与追求顾客满意的企业文化有机地联系起来,借助QC小组参与质量管理和质量改进这种有效而普及的团队活动形式,帮助企业增强顾客满意,赢得顾客忠诚,并最终使企业获得最大的经济效益。
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| 关 键 词： | QC小组活动 企业文化 顾客满意 |
How to Combine QC Group Activity with Enterprise Culture of Pursuing Customer's Satisfaction |
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| Xiao Douqin,Yang Xiaofeng,Li Yukun.How to Combine QC Group Activity with Enterprise Culture of Pursuing Customer's Satisfaction[J].Technology Supervision In Petroleum Industry,2011,27(12):28-29. |
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| Authors: | Xiao Douqin Yang Xiaofeng Li Yukun |
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| Institution: | Xiao Douqin,Yang Xiaofeng,Li Yukun |
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| Abstract: | An explanation firstly focuses on how to combine QC group activity with enterprise culture of pursuing customer satisfaction organically.This effective and common way of team activity,in which QC group participate in quality control and improvement,is applied so as to help enterprise increase customer's satisfaction,earn the customer's loyalty,and finally make enterprises get maximum economic benefit. |
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| Keywords: | QC group activity enterprise culture customer satisfaction |
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