| 构建上海银行业优质服务体系的对策措施 |
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| 引用本文： | 韩文亮,钱潇唐,魏礼军. 构建上海银行业优质服务体系的对策措施[J]. 上海金融, 2011, 0(10) |
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| 作者姓名： | 韩文亮 钱潇唐 魏礼军 |
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| 作者单位： | 1. 上海银行,上海,200120
2. 上海对外贸易学院,上海,201620 |
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| 摘 要： | 银行业的竞争在某种意义上来讲就是服务的竞争。本文针对上海银行业服务存在问题，分析了构建上海银行业优质服务体系的方向与突破口，并提出构建上海银行业优质服务体系的对策措施。
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| 关 键 词： | 上海 银行业 优质服务 |
Countermeasures in the Construction of Quality Services System in Shanghai's Banking Industry |
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| Han Wenliang/Qian Xiaotang/Wei Lijun. Countermeasures in the Construction of Quality Services System in Shanghai's Banking Industry[J]. Shanghai Finance, 2011, 0(10) |
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| Authors: | Han Wenliang/Qian Xiaotang/Wei Lijun |
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| Affiliation: | Han Wenliang/Qian Xiaotang/Wei Lijun |
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| Abstract: | The competition of banking industry is in a sense the competition of services.The article focuses on problems in the services of Shanghai's banking industry,points out the direction and breakthrough in the construction of quality services in Shanghai's banking industry,and briefs on the countermeasures in the construction of quality services system in Shanghai's banking industry. |
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| Keywords: | Shanghai Banking Industry Quality Service |
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