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Testing theory of planned versus realized tourism behavior
Authors:Roger  Arch G
Institution:University of New South Wales, Australia;Boston College, USA
Abstract:This article probes how well one’s plans for doing, buying, and consuming discretionary tourism services relate to what is actually done. Using group level data, it includes an empirical study of hypotheses comparing planned and actual consumption behaviors. The main propositions tested are that realized consumption behaviors are greater in number than planned and that the level of matching between planned and realized actions varies as a function of contingency factors of composition of the tourist group, product experience, and motivations. Data from two large-scale surveys serve to examine the theory. The findings support the hypotheses partially and provide guidance for planning survey research and marketing management strategies.
Keywords:consumer plans  services  unplanned behavior  experienceMots-clé  s: projets de consommateurs  services  comportements impré  vus  expé  rience
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