| Abstract: | This paper presents a knowledge‐based methodology for business process reengineering that uses a case‐based reasoning paradigm to provide decision support to its users in the modeling of a current problem and a redesign of critical business processes. As a process modeling tool for representing the business process, the event process chain (EPC) modeling method is used in this paper. We developed a CAPMOSS (CAse‐based Process MOdeling Supporting System) to support our proposed methodology. To reengineer a new business process problem, CAPMOSS retrieves from its case base the case that is most similar to the current problem. CAPMOSS uses a retrieved case to guide the structuring of AS‐IS models and TO‐BE models of a target business process. Using the transformational knowledge of a retrieved case, CAPMOSS helps the user to transform an AS‐IS model into a TO‐BE model for the target process with ease and the purchasing process in a government R&D institute is explained as an application of this approach. Copyright © 2000 John Wiley & Sons, Ltd. |
