Citizen and consumer involvement in UK public services |
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| Authors: | Catherine M. Farrell |
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| Affiliation: | Faculty of Humanities and Social Sciences, University of Glamorgan, Pontypridd, UK |
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| Abstract: | This paper is concerned with the involvement and participation of citizens and consumers in UK public services. It reflects on levels of involvement over a 30‐year period and maps this accordingly. Using models of participation, the paper reviews the citizen and consumer concepts. Conclusions are drawn about involvement and participation in practice and how this will develop in the future. |
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| Keywords: | Public services consumers citizens public administration public management |
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