Approaches to teleconferencing justification: Towards a general model

For organizations considering teleconferencing, five major justification perspectives are identified: the intuitive leaf; cost efficiency; timeless of decisions, improved work coordination; and reaching out. The perspectives are combined to form a model that charts their likely impacts on productivity. Proper planning through teleconferencing feasibility studies is advocated. That, and learning from others' experience, can help prospective users avert many pitfalls, avoid repeating past failures, and develop a teleconferencing system that will fulfill the promises of the justifications.