Understanding the link between communication satisfaction,perceived justice and organizational citizenship behavior |
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| Affiliation: | 1. Faculty of Business Administration, University of Macau, Macau, PR China;2. Human Resources Office, University of Macau, Macau, PR China;1. Universidad de Medellín, Colombia;2. Universidad EAFIT, Colombia;1. Polytechnic University of Valencia, Campus Vera s/n DOE 7D, Valencia, Spain;2. Florida State University, USA;3. University of Valencia, Avda. Tarongers, 46022 Valencia, Spain;4. Ivie, Spain;5. ERI-CES, Spain;1. Shidler College of Business, University of Hawaiʻi at Mānoa, 2404 Maile Way, Honolulu, HI 96822, United States;2. Coles College of Business, Kennesaw State University, 1000 Chastain Road Kennesaw, GA 30144, United States;3. School of Business, Hanyang University, 222 Wangsimni-ro, Seongdong-gu, Seoul 04763, Republic of Korea |
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| Abstract: | This study broadens the application of the justice and OCB concepts beyond pay and job satisfaction to capture previously uninvestigated effects by examining the link between communication satisfaction (CS), perceived justice, and organizational citizenship behaviors (OCB) among Chinese employees. We predict perceived justice will mediate the relationship between CS and OCB. We also predict CS will mediate the relationship between perceived justice and OCB. Quantitative analyses were used to analyze the relationships. FsQCA was used as an additional technique to test the mediating effect. Results show that OCB were influenced by CS and perceived justice. CS is a mediator between perceived justice and OCB. Perceived justice is not a mediator between CS and OCB. The finding points to the need for enhancing communication practices and creating a fair working environment in order to encourage discretionary behaviors. Theoretical and practical implications are discussed along with the limitations. |
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