A qualitative study of inter-organizational knowledge management in complex products and systems development |
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Authors: | Eric WT Ngai Chen Jin Tong Liang |
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Institution: | Department of Management, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, PR China.; School of Management, Zhejiang University, Hangzhou, Zhejiang 310027, PR China.; |
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Abstract: | Much research has recognized that cross-disciplinary knowledge inputs are necessary to successful product innovation, particularly in complex products and systems (CoPS) development. This paper focuses on developing an exploratory framework for studying how an inter-organizational knowledge management (KM) approach affects the development of CoPS, and exploring how inter-organizational collaboration affects KM within a CoPS context. Based on a review of the literature and in-depth case studies, this paper puts forward some propositions and develops an integrated conceptual model showing the link between the dimensions of inter-organizational KM and the performance of CoPS development. Finally, the implications of the proposed model for inter-organizational KM in a CoPS environment are discussed. |
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