ERPs as 'technologies-in-practice': social construction, materiality and the role of organisational factors |
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| Authors: | Kristine Dery Richard Hall Nick Wailes |
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| Affiliation: | Management Communication, School of Business at the University of Sydney; Work and Organisational Studies, School of Business at the University of Sydney; Work and Organisational Studies, School of Business at the University of Sydney |
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| Abstract: | Enterprise Resource Planning systems (ERPs) often fail to deliver the organisational benefits anticipated. This paper uses Orlikowski's 'technology-in-practice' framework to analyse the impact of an ERP on branch managers in a large bank. While this framework provides important insights into the impact of ERPs, the case also highlights the significance of organisational factors in shaping how users enact technology at work. |
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