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Customer Satisfaction With Complaint Resolution in the Power Sector in a Developing Economy |
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| Authors: | Syed Saad Andaleeb S.S.M. Sadrul Huda Afsana Akhtar Segufta Dilshad |
| Affiliation: | 1. Sam &2. Irene Black School of Business , Pennsylvania State University–Erie , Erie , Pennsylvania , USA ssa4@psu.edu;4. East West University , Dhaka , Bangladesh;5. BRAC University , Dhaka , Bangladesh;6. Center for Policy Research and Social Responsibility , Dhaka , Bangladesh |
| Abstract: | |
| Keywords: | customer satisfaction service quality power sector developing country complaint resolution |