用人单位对旅游人才能力的需求特征研究

采用问卷调查获取相关数据,应用统计方法分析用人单位对旅游人才能力的需求特征。数据表明用人单位对旅游人才的口头表达能力、理论解决问题能力、理论分析问题能力、吃苦耐劳能力、理论识别问题能力、外语表达能力、团队协作能力、书面表达能力、学习适应能力、专业技术能力、沟通协调能力、顾客服务意识等方面的能力要求比较高;用人单位认为旅游人才的能力结构包括综合素质能力、人际协调能力、理论应用能力、实际动手能力和语言表达能力等5个维度。研究发现旅游人才能力结构中,语言表达能力具有非常重要的作用、理论应用能力比实际动手能力更重要、人际协调能力是旅游人才的必备素质和吃苦耐劳和学习适应能力重要性凸显。提出旅游院校应重构旅游人才能力结构,重视语言表达能力培养,强化与用人单位的合作。

The Research on the Competence Demand Characteristics of Tourism Talents by Employers

In this paper, the author gets the data by questionnaire and analyzes the competence demand characteristics of tourism talents by employers. The data suggests that the employers are with higher expectation to some competence of tourism talents such as the oral expression ability, the ability to solve problems applying theory, the ability to analyze problems, the ability to bear hardships and stand hard work, the ability to identify problems, the ability to express by foreign language, the ability to teamwork, the ability to write, the ability to learn and adapt environments, the professional technical ability, the ability of communicate and coordinate and the service awareness for customers. The employers regard the ability structure as five dimensions such as the comprehensive quality and ability, the inter-personnel coordinative ability, the theory application ability, the practical ability and the language ability. The author finds some facts: the oral expression ability is very important, the theory application ability is more important than practical ability; the inter-personnel coordinative ability is the necessary quality of tourism talents and the ability to learn and adapt environments is more and more important. At last, the author suggests that the Tourism College and university should reconstruct the competence structure of tourism talents, pay more attention to the cultivation of oral express ability and enforce the cooperation with the employers.