Project Management Knowledge Flows in Networks of Project Managers and Project Management Offices: A Case Study in the Pharmaceutical Industry |
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| Authors: | Ralf Müller Johannes Glückler Monique Aubry Jingting Shao |
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| Affiliation: | 1. Department of Leadership and Organizational Behaviour, BI Norwegian Business School, Oslo, Norway;2. University of Heidelberg, Heidelberg, Germany;3. School of Business and Management, Department of Business and Technology, Université du Québec à Montreal, Québec, Canada;4. Institute for Industrial Economics, Chinese Academy of Social Sciences, Beijing, China |
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| Abstract: | This study investigates the knowledge flows among and between project managers and project management office (PMO) members in a pharmaceutical R&D company in China, using a mixed‐methods approach. The results show that knowledge exchange happens in clusters, where each cluster forms around a PMO member. Contrary to expectations, PMO members were not identified as the most popular knowledge providers in these clusters; instead, knowledge was requested from earlier collaborators. A three‐tiered model is developed for knowledge governance at the cluster level, across clusters and the link with corporate and project governance structures. Managerial and theoretical implications are discussed. |
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| Keywords: | knowledge governance project management office network of PMOs mixed‐method approach social network analysis |
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