| 酒店顾客投诉处理的策略探讨 |
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| 引用本文： | 李茜.酒店顾客投诉处理的策略探讨[J].企业技术开发,2011(23):209-210. |
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| 作者姓名： | 李茜 |
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| 作者单位： | 郑州旅游职业学院 |
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| 摘 要： | 文章分析了酒店顾客投诉的涵义、投诉的对象与类型,阐述了酒店顾客投诉带来的影响,并就酒店顾客投诉处理的原则和方法展开了探讨。
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| 关 键 词： | 酒店顾客投诉 处理策略 影响 |
The strategy of dealing with hotel customer complaints |
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| LI Qian.The strategy of dealing with hotel customer complaints[J].Technological Development of Enterprise,2011(23):209-210. |
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| Authors: | LI Qian |
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| Institution: | LI Qian (Zhengzhou Tourism College,Zhengzhou,Henan 450009,China) |
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| Abstract: | This paper analyzes the meaning of the hotel customer complaints,and its complaint object and types,described the impact of customer complaints on the hotel,and finally discusses on the handling principles and methods. |
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| Keywords: | hotel customer complaints treatment impact |
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