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Problems of Incentives for Employees in the Quality Management of the Service Sector |
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| Authors: | E Krzemień R Wolniak |
| Institution: | (1) Economy Faculty, Radomian Technical University, Radom, Poland;(2) Organization and Management Faculty, Quality Management of Process and Product Department, Silesian Technical University, Gliwice, Poland |
| Abstract: | The paper presented below concentrate on worker’s motivation problems in quality management of the services sector. The problem with motivation is particularly important in management of services. In our publication, we analyze motivation system in McDonald’s restaurants form quality of services point of view. |
| Keywords: | motivation motivation system quality management quality management of services service management |
| 本文献已被 SpringerLink 等数据库收录！ | |