Learning from Multi-Stakeholder Networks: Issue-Focussed Stakeholder Management |
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Authors: | Julia Roloff |
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Institution: | (1) Strategy and Management, ESC Rennes, 2, rue Robert d’ Arbrissel-CS 76522, 35065 Rennes, France |
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Abstract: | From an analysis of the role of companies in multi-stakeholder networks and a critical review of stakeholder theory, it is
argued that companies practise two different types of stakeholder management: they focus on their organization’s welfare (organization- focussed
stakeholder management) or on an issue that affects their relationship with other societal groups and organizations (issue-focussed
stakeholder management). These two approaches supplement each other. It is demonstrated that issue-focussed stakeholder management
dominates in multi-stakeholder networks, because it enables corporations to address complex problems and challenges in cooperation
with stakeholders. Since deliberation is the key to issue-focussed stakeholder management, it helps to cope with numerous
and at times contradictory stakeholder demands and enhances the legitimacy of corporate activities.
The research for this article was facilitated by the ESC Rennes Management Research Fund. |
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Keywords: | stakeholder management stakeholder dialogue multi-stakeholder network deliberation conflict management corporate citizenship issue management |
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