Potential for visual communications technology in business

The authors describe the methodology used in a survey conducted by NTT to assess the potential of visual communications technology in business and the conclusions drawn. Communications activities were investigated in detail at a selected manufacturing company, and several fundamental communication patterns suitable for the application of visual communications services were defined. It was concluded that the areas with the greatest potential for such services were ‘investigation/ inquiry’, ‘negotiation’, and ‘submitting information’. To confirm these needs, a questionnaire was mailed to major corporations throughout Japan. Finally, several services and systems were proposed.