| CMM中需求管理在烟草呼叫中心系统中的应用 |
| |
| 引用本文： | 叶银兰. CMM中需求管理在烟草呼叫中心系统中的应用[J]. 金卡工程, 2007, 11(2): 43-46 |
| |
| 作者姓名： | 叶银兰 |
| |
| 作者单位： | 绍兴文理学院上虞分院,浙江,绍兴,312300 |
| |
| 摘 要： | 需求管理是在软件工程过程中对变化的需求进行管理的过程.通过对烟草公司呼叫中心及电子结算系统的实施过程的研究,论述了需求管理KPA在软件开发过程中是如何灵活应用的,最后用一个实际实施案例来例证在基于CMM的需求管理的成功应用.
|
| 关 键 词： | 软件过程 关键过程域 CMM 呼叫中心及结算系统 |
| 文章编号： | 23731285 |
Application of Requirement Management of CMM in Call-center System |
| |
| Ye Yin-lan. Application of Requirement Management of CMM in Call-center System[J]. Cards World, 2007, 11(2): 43-46 |
| |
| Authors: | Ye Yin-lan |
| |
| Affiliation: | Journal of Shaoxing University shang yu eollege,Zhejiang Shaoxing 312300 |
| |
| Abstract: | Requirements management was a process of managing changing requirements during software engineering process.The thesis discussed how to applicate software developping process of requirements management KPA by the implement of Call-center and Final Account System of the tobacc company in some provinc.At last it is exemplified by an actual case study. |
| |
| Keywords: | Software Process KPA CMM Call-center and Final Account System |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
