The Impact of Occupational Stress on Employee's Turnover Intention in the Luxury Hotel Segment |
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| Authors: | John T Self Ben Dewald |
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| Institution: | 1. Collins College of Hospitality Management, California State Polytechnic University , Pomona, California, USA jtself@csupomona.edu;3. Collins College of Hospitality Management, California State Polytechnic University , Pomona, California, USA |
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| Abstract: | This study attempted to identify common characteristics of long-term restaurant employees through employee interviews. The results of this study indicated that certain themes emerged that were found to be common in these long-term employees, such as financial need to work and having friends who work. Incorporating these themes into structured interviews could aid managers in better employee selection. |
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| Keywords: | retention interviews turnover employee restaurant |
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