Pygmalion leadership: Theory and application to the hotel industry |
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| Authors: | Min-Seong Kim Soon-Ho Kim Dong-Woo Koo Debra F Cannon |
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| Institution: | 1. Department of Tourism, Recreation &2. Sport Management, College of Health and Human Performance, University of Florida, Gainesville, Florida, USAminseong@ufl.edu;4. Cecil B. Day School of Hospitality, J. Mack Robinson College of Business, Georgia State University, Atlanta, Georgia, USA;5. Kangwon Tourism College, Gangwon-do, Korea |
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| Abstract: | ABSTRACTThis research investigates the role of Pygmalion leadership and the influences of employees’ trust in a leader, trust in an organization, and job engagement on task performance in the hotel industry. Through examining Pygmalion leadership, trust, and engagement in the literature, this research establishes and tests a model to identify the interrelation among four dimensions of Pygmalion leadership (e.g., climate, output, input, and feedback), trust in a leader, trust in an organization, job engagement, and task performance. Using data collected from hotel employees, this study finds that climate, output, and feedback are critical for nurturing two dimensions of trust that enhance job engagement and task performance. |
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| Keywords: | Pygmalion leadership trust engagement task performance hotel industry |
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