Housekeeping Managers and the Administration of Housekeeping Service |
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| Authors: | R. Thomas George Murat Hancer |
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| Affiliation: | 1. Hospitality Management Program , The Ohio State University , george.2@osu.edu;3. School of Hotel and Restaurant Administration , Oklahoma State University , |
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| Abstract: | ABSTRACT This study was concerned with executive housekeepers in a lodging setting. It used a self-completed questionnaire containing both choice and open-ended items to solicit the opinions of executive housekeepers and the delivery of quality service in the housekeeping department. The results indicated the executive housekeepers believed the department members delivered a high level of service, but more could be done. They also indicated a belief that the housekeepers felt they delivered high quality service and they did a better job of delivering quality service than other departments in the hotel. Executive housekeeper comments regarding the administration of the housekeeping department are presented. |
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| Keywords: | Executive housekeepers housekeepers housekeeping and service delivery quality service in housekeeping |
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