Examining the Impact of Restaurant Innovativeness on Relationship Quality in Luxury Restaurants |
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| Authors: | Naehyun Jin Nathaniel D Line Jerusalem Merkebu |
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| Institution: | 1. School of Recreation, Health, and Tourism, George Mason University, Manassas, Virginia, USAnjin@gmu.edu;3. Dedman School of Hospitality, Florida State University, Tallahassee, Florida, USA;4. Division of Educational Psychology, College of Education and Human Development, George Mason University, Fairfax, Virginia, USA |
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| Abstract: | ABSTRACTDespite the importance of innovation as a determinant for the success of restaurant businesses, little research has been conducted on the postconsumption evaluations of the image of restaurant innovativeness as perceived by the customer. In order to fill this important gap in the literature, the purpose of this study is to examine the perception of restaurant innovativeness and the effect of this construct on relationship quality. Based on a review of the literature, a conceptual model was developed hypothesizing the effects of the overall image of restaurant innovation on three determinant attributes of relationship quality: trust, commitment, and satisfaction. The model was then tested using data collected from 398 luxury restaurant patrons. The results of data indicate that the overall image of restaurant innovativeness is positively related to relationship quality in the luxury restaurant setting. The theoretical and practical implications of these results are considered. |
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| Keywords: | innovation image luxury restaurants relationship quality satisfaction |
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