生产性服务集成供应运作模式

在生产性服务集成外包和供应的背景下,如何设计和运行服务组织和过程以提供增值服务,是生产性服务供应商面临的根本挑战。从服务供应商的角度,提出集成供应运作模式。该模式以提供增值服务为目标,以模块化、集成化、标准化、定制化和信息化为要素,建立服务供应组织和过程的设计和运行的结构模式。说明了该模式的设计结构和运行过程。实例表明,该模式具有指导性、可操作性和有效性,有助于实现服务增值的目标,同时对服务供应企业的管理能力提出更高要求。

Operating Mode for Integrated Providing of Producer Services

The fundamental challenge facing producer service providers is how to devise and operate the organizations and processes of services to add value under the context of integrated outsourcing and providing of services.This paper proposes an operating mode of integrated providing services from the perspective of service providers.Guided by the goal of providing value-added services,the mode establishes a system of designing and running mode of organizations and processes for service providing based on the comp...