Engaging patients to improve the healthcare experience |
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Authors: | White Kristine |
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Institution: | Spectrum Health, Grand Rapids, Mich, USA. kris.white@spectrumhealth.org |
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Abstract: | Spectrum Health suggests five considerations for engaging patients and their family members in process improvement initiatives effectively to create a better patient experience: Recruit patients who will provide the type of feedback required to warrant inclusion on a patient advisory council. Create a strong infrastructure for the councils. Ensure the councils always enjoy fresh input from new patient participants. Set clearly defined goals and implementation plans for the councils. Measure the impact. |
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