Building trust early: the influence of first and second order expectations on trust in international channels of distribution |
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Affiliation: | 1. School of Pharmacy, University of Otago, PO Box 56, Dunedin 9054, New Zealand;2. Graduate Research School, University of Otago, Dunedin 9054, New Zealand;3. College of Education, University of Otago, Dunedin 9054, New Zealand;4. School of Pharmacy, University of Otago, Dunedin 9054, New Zealand |
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Abstract: | Scenario-based survey data from export managers in the U.S. and Peru are used to explore interactive decision-making in an international distribution channel context. Export managers’ first and second order expectations [J. Acad. Market. Sci. 13 (1985) 4] are operationalized in terms of affect- and cognition-based trust mechanisms [Soc. Forces 63 (1985) 967] and are examined in relation to multi-stage interactive decision-making. Findings suggest that building trust early is more dependent on matching, rather than exceeding, a partner’s expectations. In addition, managers who heavily weigh their beliefs of what others expect of them in decision-making, tend to make affect-based decisions in the early stages of an interorganizational relationship. Finally, consistent with culture-based theories on in-group/out-group orientation, Peruvian export managers were more likely than US export managers to focus on a more instrumental, or cognitive, approach to building an initial export–import relationship. |
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