A comparison of service quality at major container ports: implications for Korean ports |
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| Affiliation: | 1. Logistics and Transport Research Group, Department of Business Administration, School of Business, Economics and Law at the University of Gothenburg, Go¨teborg, Sweden;2. Kedge Business School, Marseille, France;1. University College of Southeast Norway, P.O. Box 4, NO-3199 Borre, Norway;2. Aalborg University, P.O. Box 159, DK-9220 Aalborg, Denmark |
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| Abstract: | This paper presents a comparative evaluation of service quality factors at 15 major container ports in the world. From previous studies and from personal interviews and questionnaires directed to containership operators and logistics managers, the important service quality factors are identified and comparisons among container ports are made. Duncan test analyses suggest that service quality at Northeast Asian ports lags behind that of well-developed major ports elsewhere. The implications of this survey for Korean port development are considered. |
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