Assessing performance and value-creation capabilities in Lean healthcare: insights from a case study |
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| Authors: | Federico Barnabè Jacopo Guercini Martina Di Perna |
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| Institution: | 1. Department of Business and Law, University of Siena, Siena, Italy;2. Lean Manager, Ufficio Lean, Azienda Ospedaliera Universitaria Senese, Siena, Italy |
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| Abstract: | ABSTRACTLean thinking is increasingly being applied worldwide. Yet its actual impact is still a puzzle, particularly when a ‘full-implementation approach’—which entails the adoption of a strategic approach to Lean dissemination on policy deployment procedures—is used. Focusing on the healthcare sector, this paper presents and tests a comprehensive measurement framework for Lean interventions. The paper explains how Lean testing can help decision-makers to solve managerial issues related to Lean initiatives. |
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| Keywords: | Lean healthcare full-implementation approach Lean thinking performance measurement value creation capability |
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