| 第三方物流企业顾客满意度研究 |
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| 引用本文： | 汪秋菊,刘乔.第三方物流企业顾客满意度研究[J].物流科技,2006,29(4):20-21. |
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| 作者姓名： | 汪秋菊 刘乔 |
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| 作者单位： | 1. 东北农业大学,黑龙江,哈尔滨,150030;黑龙江工程学院,黑龙江,哈尔滨,150050
2. 黑龙江工程学院,黑龙江,哈尔滨,150050 |
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| 摘 要： | 第三方物流是一个服务过程，同样需要研究顾客满意度。它服务的顾客对象是企业而不是个人顾客，因而满意度不同于一般企业。第三方物流企业要通过顾客满意度的提升来培育竞争优势。
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| 关 键 词： | 第三方物流 顾客满意度 竞争优势 |
| 文章编号： | 1002-3100（2006）04-0020-02 |
| 收稿时间： | 2006-01-20 |
| 修稿时间： | 2006年1月20日 |
Study on Customer Satisfaction Index of Third Party Logistics Enterprise |
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| WANG Qiu-ju,LIU Qiao.Study on Customer Satisfaction Index of Third Party Logistics Enterprise[J].Logistics Management,2006,29(4):20-21. |
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| Authors: | WANG Qiu-ju LIU Qiao |
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| Institution: | 1. Northeast Agricultural University, Harbin 150030, China; 2. Heilongjiang Institute of Technology, Harbin 150050, China |
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| Abstract: | The third party logistics is a service process, similarly needing to study the customer satisfaction index, the customer object it serves is the enterprise rather than individual customer, thus its customer satistaction index differs from the common ente,prise, The third party logistics enterprise must cultivates the competition superiority through the promotion of customer satistaction index. |
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| Keywords: | third party logistics customer satisfaction index competition superiority |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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