Controlling offshore knowledge workers: Power and agency in India's software outsourcing industry |
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| Authors: | Carol Upadhya |
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| Affiliation: | the School of Social Sciences, National Institute of Advanced Studies, Bangalore, India. E‐mail: (carol.upadhya@gmail.com) |
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| Abstract: | The paper describes the modes of organisational control employed in the Indian software services outsourcing industry, highlighting the combination of subjective and panoptical managerial techniques. Drawing on ethnographic work in several software services companies in Bangalore, India, it explores the structures of power that operate in these organisations as well as the agency and subjectivity of software workers. |
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