Indian call centres and business process outsourcing: a study in union formation |
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| Authors: | Phil Taylor Premilla D'Cruz Ernesto Noronha Dora Scholarios |
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| Institution: | 1. Department of Human Resource Management at the University of Strathclyde. E‐mail: philip.taylor@strath.ac.uk;2. Indian Institute of Management, Ahmedabad. E‐mail: pdcruz@iimahd.ernet.in;3. Indian Institute of Management, Ahmedabad. E‐mail: enoronha@iimahd.ernet.in;4. Strathclyde University. E‐mail: d.scholarios@strath.ac.uk |
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| Abstract: | In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation. |
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