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Public service motivation and performance: The role of organizational identification |
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| Authors: | Qing Miao Nathan Eva Alexander Newman Gary Schwarz |
| Institution: | 1. Management in the School of Public Affairs, Zhejiang University, China;2. Monash University, Australia;3. Management and Associate Dean (International) at Deakin University, Australia;4. Public Policy and Management at SOAS, University of London, UK |
| Abstract: | Although the association between public service motivation (PSM) and job performance has received increased attention, there is limited knowledge of the mechanisms underlying its effects. Utilizing data from Chinese civil servants and their supervisors, the authors found that PSM results in higher levels of organizational identification and leads to higher levels of job performance because civil servants perceive the organization’s fate and results as their own. IMPACT Our study demonstrates that organizational identification is a key mechanism that explains how public service motivation (PSM) leads to higher levels of performance. To improve performance, public agencies should create an environment that helps employees identify with the organization, for example by highlighting the distinct services that the organization provides for the public and by establishing socialization practices for newcomers. |
| Keywords: | China performance organizational identification public service motivation |