Gender matters in the global outsourcing of service work |
| |
| Authors: | Debra Howcroft Helen Richardson |
| |
| Affiliation: | Manchester Business School, University of Manchester;
Salford Business School |
| |
| Abstract: | This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities. |
| |
| Keywords: | |
|
|
