Professionalism: A contemporary interpretation in hospitality industry context |
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| Institution: | 1. Department of Management and Marketing, Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Special Administrative Region;2. School of Hospitality and Tourism Management, Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong Special Administrative Region;1. School of Management, Swansea University, Swansea, SA1 8EN, United Kingdom;2. Independent Scholar & Consultant, Cardiff, Wales, United Kingdom;1. Department of Hospitality Management, Ming Chuan University, Taoyuan County, Taiwan;2. Department of Food and Beverage Management, JinWen University of Science & Technology, New Taipei City, Taiwan;3. Department of Tourism Management, National Kaohsiung University of Science & Technology, Kaohsiung City, Taiwan;4. Department of Culinary Arts, HungKuo Delin University of Technology, New Taipei City, Taiwan;1. School of Hospitality & Tourism Management, College of Health and Human Sciences, Purdue University, Room 239, Marriott Hall, 900 West State Street, West Lafayette, IN 47907, USA;2. School of Hospitality & Tourism Management, College of Health and Human Sciences, Purdue University, Room 253, Marriott Hall, 900 West State Street, West Lafayette, IN 47907, USA;1. National Sun Yat-Sen University, Department of Business Management, 70 Lien-Hai Road, Kaohsiung 80424, Taiwan, ROC;2. School of Communication, Journalism and Marketing, College of Business, Massey University, Auckland, Private Bag 102 904, North Shore, Auckland 0745, New Zealand;3. School of Marketing, Faculty of Business and Law, Curtin University, Kent Street, Bentley, Perth, WA 6102, Australia |
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| Abstract: | Professionalism is traditionally associated with classic professions such as medicine and law. With the growth of consumerism, numerous industries and occupations are striving for professionalism to enhance their status. This study addresses the conceptual ambiguity of professionalism by identifying the elements or criteria to achieve it in the hospitality industry. The perceptions of hotel practitioners from various work levels including junior staff, middle managers, and senior executives are explored through focus group interviews. Findings identify eight elements of professionalism, namely, passion, sensitivity, and open-mindedness to new trends, team-oriented attitude, competence and skills, emotional self-control, professional ethics, leadership by example, and perfectionism. |
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| Keywords: | Professionalism Emotional self-control Team-oriented attitudes Professional ethics Leadership by example Perfectionism |
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