| 服务业中基于六西格玛管理的客户中心化流程的优化 |
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| 引用本文： | 马天奇.服务业中基于六西格玛管理的客户中心化流程的优化[J].价值工程,2006,25(12):69-71. |
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| 作者姓名： | 马天奇 |
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| 作者单位： | 南京航空航天大学,南京,210016 |
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| 摘 要： | 本文通过分析服务业流程特点,为服务业提供实施六西格玛管理模式与框架,优化服务业流程,为服务业实施六西格玛管理提供参考。
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| 关 键 词： | 六西格玛(6σ) 服务业 流程优化 |
| 文章编号： | 1006-4311（2006）12-0069-03 |
In Service Industry the Flow Optimization Plan of the Customer Centralization Based on Six Sigma Management |
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| Ma Tianqi.In Service Industry the Flow Optimization Plan of the Customer Centralization Based on Six Sigma Management[J].Value Engineering,2006,25(12):69-71. |
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| Authors: | Ma Tianqi |
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| Institution: | Nanjing University of Aeronautics and Astronautics, Nanjing 210016, China |
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| Abstract: | By studying the characteristics of the process of service, this article provides the frame of implementing six sigma in service industry and optimize service industry flow.This may service as solid reference to the implementation of six sigma management in service industry. |
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| Keywords: | six sigma(6σ) service flow optimization |
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