| 基于Likert的物流企业服务质量的模糊综合评价研究 |
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| 引用本文： | 闵杰. 基于Likert的物流企业服务质量的模糊综合评价研究[J]. 商品储运与养护, 2010, 0(4) |
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| 作者姓名： | 闵杰 |
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| 作者单位： | 湖南工程学院; |
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| 摘 要： | 从物流企业服务质量评价的实际出发,借用李克特量表、采用七梯级来划分物流企业服务质量状态。运用模糊综合评价法对企业的服务质量状态进行评价,并通过一个实例说明了所提方法的有效性。
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| 关 键 词： | 物流企业 服务质量 Likert 七梯级 模糊综合评价 |
Study on the Logistics Enterprises fuzzy comprehensive evaluation of Service Quality Based on Likert |
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| MIN Jie. Study on the Logistics Enterprises fuzzy comprehensive evaluation of Service Quality Based on Likert[J]. Storage Transportation & Preservation of Commodities, 2010, 0(4) |
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| Authors: | MIN Jie |
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| Affiliation: | MIN Jie(Hunan Institute of Engineering,Xiangtan 411101,China) |
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| Abstract: | Logistics enterprises from the quality of service evaluation of the actual conditions,borrowing Likert scale,using seven steps of logistics enterprises to the quality of service status.Use of fuzzy comprehensive evaluation of state enterprises to evaluate the quality of services and,through an example of the method's effectiveness. |
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| Keywords: | Logistics Enterprises Service Quality Li kert Seven steps fuzzy comprehensive evaluation |
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