论“企业品质”于医疗机构管理中的实践发轫

企业品质并非利他行为,而是在利他的考量下,追求自利的表现,从自利的过程中达到利他的效果。企业品质于医疗机构管理中的实践表明,影响医疗机构品质的因素主要有四个面向,即高层主管行为、员工价值观、员工不伦理行为、员工工作满意度与组织承诺的关系。通过有效耕犁四个面向的内在机制,贞定出医疗机构品质的实践运用在于追求自身与社会的互利,此为确立竞争优势的基石。借此为发轫契机,研究建议从医疗机构的伦理气候、医疗机构的伦理观、医疗机构的伦理规范与善尽社会责任这四条枢轴来关怀员工、注重沟通、建立互信,以期为医疗机构的和谐发展提供可借鉴的路径指引。

Role of "Enterprise Quality" in Management of Medical Institutions

Enterprise quality is not altruistic behavior,but consider the altruism,the pursuit of self-interest performance,from the process of self-interest to altruism effect.Enterprise quality in the management of medical institutions practice shows that influence the quality of medical institutions are the major factors to four dimensions,namely the top executive behavior,employees values,staff are not ethical behaviour,staff job satisfaction and organizational commitment of the relationship.The plough through effective four dimensions intrinsic mechanism,determine the quality of medical institutions cheer practice by itself and society lies in the pursuit of mutual benefit,to establish the competitive advantage of the foundation.Take this opportunity for firstly,research suggests from medical establishment ethical climate and medical institutions of ethics and medical institutions code of ethics and to fulfill the social responsibility that four pivot to our employees,and paying attention to the communication,mutual trust,so as to the harmonious development of the medical institutions provide guidance for the path.