TOURISM INVOLVEMENT,WORK ENGAGEMENT AND JOB SATISFACTION AMONG FRONTLINE HOTEL EMPLOYEES |
| |
Institution: | 1. College of Education, University of Nevada Las Vegas, United States;2. School of Education, University of New South Wales, Australia;3. School of Linguistics, Adult, and Specialist Education, University of Southern Queensland, Australia |
| |
Abstract: | This study examined the relationship among tourism involvement, work engagement and job satisfaction in the hotel industry. Data was gathered from 336 frontline employees of 20 international hotels in Taiwan and was analyzed via structural equation modeling. Findings show that tourism involvement is positively related to work engagement, while both tourism involvement and work engagement are positively related to job satisfaction. Work engagement was found to partially mediate the relationship between tourism involvement and job satisfaction. Implications for hotel managers, limitations and future research directions are discussed. |
| |
Keywords: | |
本文献已被 ScienceDirect 等数据库收录! |
|