Affiliation: | aRobert T. Amsden is an associate professor the Department of MIS and Decision Sciences at the University of Dayton in Dayton, Ohio, USA;bThomas W. Ferratt is a professor in the Department of MIS and Decision Sciences at the University of Dayton in Dayton, Ohio, USA;cDavida M. Amsden is an author and teacher in the field of total quality management, USA |