IT服务管理在企业的实施研究

目前,IT服务管理已被大多数企业所关注,但他们更多的是考虑了如何去使用这样的一个系统,却没有仔细的去想如何打造一个适合这种系统的组织体系,造成实施成功率的低下。针对组织体系这一角度展开,结合企业文化、结构等要素,以生命周期法为导向,将服务管理的实施划分成五个阶段,并为每个阶段建立了实施方法。阐述了企业如何从思想意识上真正地实施IT服务管理。

To Study on Implementing of IT Service Management in Enterprises

More and more enterprises have paid attention to IT Service Management.Most of them are not focus on how to build an organization architecture which adapt to ITSM environment,but how to use a ITSM system.So it results in a lot of failure.This article is focus on organization architecture,combine with enterprise culture and structure.It is based on the life cycle theory and divided into five stages.Every stage has a implementation method,points out the implementation method of ITSM for enterprise from mental...