双元压力对员工情绪劳动的影响

以资源保存理论为基础，探讨双元压力对员工情绪劳动影响的过程机制。采用问卷调查法，对435名企业基层工作人员的双元压力及对情绪的影响进行研究。研究结果显示：挑战性压力对表层行为产生抑制作用，对深层行为产生促进作用；阻碍性压力对表层行为产生促进作用，对深层行为产生抑制作用；情绪倦怠起到显著的中介效应。基于研究结论，提出管理启示和未来展望。

The Effect of Binary Stress on Employees' Emotional Labor

Based on resource conservation theory, the process mechanism of the effect of dual stress on employees'' emotional labor is explored. Based on the questionnaire method, 435 grassroots workers in companies are taken as the research object to study their stress and the affecting on their emotion. The findings show that challenging stress has an inhibitory effect on surface behavior and a facilitative effect on deep behavior, and hindering stress has a facilitative effect on surface behavior and an inhibitory effect on deep behavior.Emotional burnout plays a significant mediating effect. Based on the conclusions, management implications and future perspectives are put forward.