| 快递企业服务质量评价体系的制定 |
| |
| 引用本文： | 赵彩,陈阳. 快递企业服务质量评价体系的制定[J]. 物流科技, 2009, 32(11): 128-129 |
| |
| 作者姓名： | 赵彩 陈阳 |
| |
| 作者单位： | 长沙理工大学,经济与管理学院,湖南,长沙,410114 |
| |
| 摘 要： | 随着经济的快速发展,尤其是我国加入世贸以来,快递行业全方位地参与全球市场分工,使得我国快递企业面临越来越激烈的竞争压力。作为服务行业的快递企业,服务质量就是企业生存的灵魂。结合中国的实际情况以及国内外在相关领域的研究,设计了较为全面的快递企业服务质量评价体系,并对该体系做出了检验,从而提高了该评价体系的可信程度和有效性。
|
| 关 键 词： | 快递企业 服务质量 评价体系 |
Establishment of Service Quality Evaluation System in Express Enterprises |
| |
| ZHAO Cai,CHEN Yang. Establishment of Service Quality Evaluation System in Express Enterprises[J]. Logistics Management, 2009, 32(11): 128-129 |
| |
| Authors: | ZHAO Cai CHEN Yang |
| |
| Affiliation: | (School of Economics and Management, Changsha University of Science ＆ Technology, Changsha 410114, China) |
| |
| Abstract: | With the development of economics, especially entered WTO. Our express enterprises are facing increasingly fierce competitions. Service quality is the soul of express enterprises as service ones. In this paper, the relatively comprehensive service quality evaluation system is established. Furthermore adjusts and checks the system to improve its reliability and effectiveness. |
| |
| Keywords: | express enterprises service quality evaluation system |
| 本文献已被 维普 万方数据 等数据库收录！ |
|
